Problem is that user Accounts can't see the shared mailbox in the Global Address List in Outlook. Members are the people who will be able to view the incoming mail to this shared mailbox, and the outgoing replies. When I am in the Inbox of Shared Mailbox and Click 'New Email' it will send from user ABC, if I reply to an e-mail in the Shared Mailbox it will be sent from Shared Mailbox rather than the user. Do all the users of To resolve this issue, install the following service pack: 2926248 Description of Put a check mark next to the people who you want to use this shared mailbox, and then select Save. When a new email is created from a shared mailbox, the user should be able to set a default email address for the FROM field. As said all users have access to the Shared Mailbox. Because a shared account is a secondary account in your profile, Outlook wont use that address by default when viewing the mailbox. Now we automapped the associated shared mailbox to the employees but would love to set the default sender to shared@domain.com instead of person@domain.com. If you don't see your shared email address, choose Other email address and then type in the shared email address. Choose More Settings > Advanced > Add. 2) I went into "File > Account Settings > Account Settings > Email (tab) > New (button)" and entered the email address of the Shared Mailbox/Folder that was already showing in my side navigation bar. But when you want to answer an e-mail from this one it will use it's own adress as sender. Change the preferences settings that are related to the On My Computer folders. Click From in the message, and change to the shared email address. Resolution. Use with Outlook: In addition to using Outlook on the web from your browser to access shared mailboxes, you can also use the Outlook for iOS app or the Outlook for Android app. In the admin center, go to the Groups > Shared mailboxes page. To get what you need, sending from the 2nd account by default. Type in the email address of the account you'd like to set up as the default (a shared mailbox, for example) and click the Continue button. Type in the email address of the shared mailbox. What to KnowGo to File > Info > Account Settings > Account Settings. Choose email account and select Change. Change the Sender: When composing a message, go to Home > New Email. Select the From drop-down menu and choose an account.Change the Reply-to address: Go to File > Info > Account Settings > Account Settings. Select Change and enter a new Reply-to address. That depends on the method you have used to add the shared mailbox in Outlook. This guide instructs you how you can cope with the above scenarios via built-in Outlook account configuration options and settings but also provides a code sample to set the From address programmatically. 3. Make the shared mailbox as default there to set the default send address as needed. Part 1: Add a new account in Outlook. The steps you grant permissions to the users. Select the Account Settings option. Select the shared mailbox you want to edit, then select Email apps > Edit. When the Enter password dialog opens, click the Sign in with another account link. The client knows he can do it with the send as option. 1. Click on File. Open Control Panel and go to Mail (may have to switch to the "small icons" view to see the Mail option). If you don't see the From field at the top of your message, choose Options > From. The shared mailbox appears in Exchange Server's Global Address List preview fine under Organization->Address Lists->Default Global Address List. Method 1: Change default to Delegate or Shared mailbox. If the value is set to 1, new messages will have the default account set as the sending account. . Outlook will close; click on your Outlook shortcut to reopen it. I therefore can not do further operations such as using the shared mailbox's calendar. Compose the message and send it. Outlook wants to control the From field based on e-mail address, but in Exchange type mailbox has only account info. Method 3: SetFromAddress macro. Click the Email tab. For example, if the shared email box is test@test.com, when a new email is created from the shared email account, the FROM field defaults to test@test.com. Open a new email in Microsoft Outlook and then click Options > From. In the Show this address list first box, click the name of the address book that you want. Select the data file for the email account you want as default, and select Set Step 3) Click on the Mail Tab and scroll down to the section called Send Messages. Re: shared mailbox default "send-as" ID in outlook. Select the Options tab of the message window. Make sure the correct account is highlighted, then choose Change. Select Close. Enter the shared mailbox email address in the address field. In the Options pane, under Mail > Sync email. One difference is that the default for new mails is also the shared mailbox and not the personal mailbox. 1 Like. gcc info. Cause. Choose New Email. Select the desired account address you want to use in the From field, or to use a different email address, choose Other email address and enter a different email address. Go to Outlook> File> Add Account as below and add the shared mailbox as a secondary account. With users sending emails from the shared mailbox, those emails (that get sent) by default go to their own mailbox's (sent items) You can change it , so that the sent items go into the shared mailbox's sent items Select Direct Replies To in the More Options group. Choose the apps that a shared mailbox can use to access Microsoft email. Choose New Email. Click on the Mailbox NAME to display the Mailbox NAME Outlook Today window (see Figure 1, below) Click on the Mailbox NAME to display the Mailbox NAME Outlook Today window (see Figure 1, below). For example, if the shared email box is test@test.com, when a new email is created from the shared email account, the FROM field defaults to test@test.com. That depends on the method you have used to add the shared mailbox in Outlook. After adding the mailbox successfully, you can see the mailbox under Account settings. Click Tools, and then click Options. Drag the 'Sales' account up and place it above your own account. The keyboard shortcut Ctrl+N will open a new message window from the Outlook inbox. Choose OK. Choose New Email. Basically, you need to go to "Add Account", then type in the shared mailbox email, but when you go to sign in, enter your own credentials and own MFA info. Generally, Outlook will use the address assigned to the currently selected mailbox or data file as the default address if it is configured as an account in File, Account Settings. Under Set default From address, choose an address from the drop-down list. 3) Now add the Shared Mailbox as a separate account so it will have it's own data file and have its address as the default when replying to email within it's inbox: Open Outlook. Click the Show Profiles button. Also wenn added as additional account it is not possible to select/change the default to be used for new messages or reply/forward of incoming mails of the shared mailbox. This option and Registry key does not apply to replies and forwards. Click an email in Inbox of the shared mailbox and choose reply. E-mail address: user_mailbox2@contoso.com. It could take 10-15 minutes before it disappear. Enables a person or group (i.e. Replies go to the 'Send as' email address.If you are sending as a shared mailbox, a copy of the sent message goes to the Sent folder in the shared mailbox. Works when sending both internal and external email, displayuing the 'Send as' email address in the 'From' field.More items My question is for a script because there is no way in Outlook to set this as a default. Note: If you open the Address Book from an open message, the Tools menu is not available. Now with each e-mail they send they have to change the Send As to the shared email adress (info@company.com) in the field From: What they would like is to have this changed, so that the default From: defaults to info@company.com and when they want to send an e-mail from their own account, that then they must change the field from: to user@company.com. Open Outlook. If possible, set up the newly-created shared mailbox on Outlook client and see whether the issue can be reproduced. On the Enter password dialog box, don't enter your password. In the Accounts dialog box, click on the + button at the bottom of the Account list and then click on New Account from the pop-up menu. Method 2: Change the settings of Outlook to make outlook your default emailOpen Outlook and click on FileSelect Options and select General Tab. (If you are using Outlook 2017, click on Tools > Options)Check the box named Make Outlook the default program for E-mail, Contacts, and Calendar under the Start-up Options.Hit OK. (If you are using Outlook 2010, you wont find any General Tab. Select the +Add members button. If you want to send as the shared mailbox account by default, your best option is to add it as additional account (via File -> Add account), as opposed to adding it as additional mailbox or using automapping. Choose OK. Open Outlook. Under Next steps, select Add members to this mailbox. The Address Book must be opened by either method described in Step 1. Add a profile with the other email account's settings and set the option to prompt for a profile to be used. When a user replies to a mail in this mailbox we want the from: field to default to the address the original mail was sent to; so if a mail was sent to bar@company.com the reply should come from bar@company.com and not the default foo@company.com. If it didnt work, then manually add the shared mailbox to Outlook: Open Outlook. This issue occurs because the Outlook From field uses the PR_USER_ENTRYID property that is the token of the user who logs into the message store.. 3. Make the shared mailbox as default there to Click From in the message, and change to the shared email address. This allows you to set the default send from, and add specific signatures to it. Employees should reply and send new mails from the shared mailbox and only use their personal mail for internal stuff. Select the Have Replies Sent to checkbox and enter the reply-to email address in the adjacent field. 2. This guide instructs you how you can cope with the above scenarios via built-in Outlook account configuration options and settings but also provides a code sample to set the From address programmatically. The only way to get around this is to add the shared mailbox to your profile as a mailbox. My question is for a script because there is no way in Outlook to set this as a default. In Outlook 2007, please click Tools > Account Settings. Select the shared mailbox you want to edit, and then select Edit next to Name, Email, Email aliases. I was requested to set the shared mailbox address to be default for outgoing emails. Example: There are two mailboxes a@domain.com & c@domain.com, default address is a@domain.com. Change your default From address. Choose Next > Finish > Close. There can be issues if you have delegate permissions on the shared mailbox or its automapped (eg, is added to your profile you can see the mailbox under Account settings. Enter a new name, or add another alias. But this is not the main issue here. However none of these seem to do what I wish to achieve! Reply. Click New. Click OK, and then close the Address Book. Enter your email address or signin name. If you don't see the From field at the top of your message, choose Options > From. Step 1) Open up your outlook and select File in the top left-hand corner of your screen. Select the Email tab. Click Connect. In the Account Settings dialog box, please select an email account which you want to set as the default account, and then click Set as Default under E-mail tab. 1 Like. Method 1: Change default to Delegate or Shared mailbox; Method 2: Configure an additional Exchange account; Method 3: SetFromAddress macro Select the From button and then select the contact name. You should then be able to open Outlook and select the shared account's profile. Then whoever sends the message from the shared mailbox would simply click on the From: button and select their email address. Select the Outlook > Preferences menu options on the main Outlook menu. Step 2) Then select the Options button, this will present you with the following screen. Enter or select any other options that you want, just as if you were sending an email message. When a new email is created from a shared mailbox, the user should be able to set a default email address for the FROM field. When we use IMAP, there is e-mail address field, which controls the from field. When you add an additional account in Outlook the behavior is as requested and you can write an answer from your selected default account. If it can be reproduced, please provide the following screenshots to us: 1. If you don't see the From field at the top of your message, choose Options > From. Step 1 Add the From fieldClick on New Message in Outlook Online.Click on the 3 dotsChoose Show From in the dropdown menu Choose More Settings. If you want to send as the shared mailbox account by default, your best option is to add it as additional account (via File -> Add account), as opposed to adding it as additional mailbox or using automapping. In this scenario, the From field shows the delegate's email address instead of the shared mailbox address.. So the main request is not fulfilled. After setting full controll to another mailbox it will be mapped automatically in your Outlook. Then click Close button in the Account Settings dialog box to close it. When you now select 'New mail' it will default to 'Sales' :o) Edit: Actually, whichever mail box you've got highlighted when you click 'new mail' is the one which is auto selected as 'from'. If you want to change the primary email address, your mailbox must have more than one email alias. This will then appear on the left pane within Outlook. image.png (18.0 KiB) Please provide the screenshot of the From field after doing this. How do I fix this? Choose OK. To change the From address, click the From button and select one of the email addresses youve added to Outlook. Click on Info. Choose Account Settings, then select Account Settings from the menu. Click From in the message, and change to the shared email address. Go to File > Options > Mail > Send messages > Always use default account when composing new messages (Mark the option) When replying to emails: From address field populates as per the mailbox in which the email was received. Open the mailbox, go to email address, double click on the address that you want to be the reply to and check the box Make this the reply address. When adding Exchange type mailbox to Outlook 2016, we must define Account ceredentialt, not e-mail address. click Next. Because a shared account is a secondary account in your profile, Outlook wont use that address by default when viewing the mailbox. The client knows he can do it with the send as option. 2. Choose Account Settings, then select Account Settings from the menu. Standard the default is always your own email address, but in the customers case their own mail is secondary to the shared mailbox. Enter your password. To set an account as the new default in Outlook, use these steps: Open Outlook. To learn more, see Add a shared mailbox to Outlook mobile. Select Save. Another option is to create a group for your shared mailbox. USERA has full access to the shared mailbox but she cannot rename the categories as the option is greyed out. At the top of the page, select Settings > View all Outlook settings. To learn more, see Compare Groups. Hi, In an instance whereby a user's mailbox (say user1@contoso.com) is shared with user2@contoso.com with 'Full Access' and 'Send as' privileges. If you don't see your shared email address, choose Other email address and then type in the shared email address. Select New Message . Let us know as well if it just show up automatically. Make sure the correct account is highlighted, then choose Change. Open Microsoft Outlook 2016 on your Mac. So, Account selection for Replies and Forwards. This will lead you to the following screen. Go to File > Add Account. In the admin center, go to the Groups > Shared mailboxes page. I licensed that shared mailbox, set as additional mailbox in Outlook profile and made it default. On the Outlook Preferences dialog box, click on the Accounts icon in the top row. If you want to allow everyone to see the Sent email, in the admin center, edit the shared mailbox settings, and select Sent items > Edit. But, the only way I can see to do what you're asking is to give the shared mailbox Send As permission to each users account. Select the File tab in the ribbon. I added Shared Mailbox as an additional account and also added it as an additional mailbox. Labels: The steps you set up the mailbox on Outlook client. To do this, in the Account Settings window, select the Data Files tab. Select Save. This will make the From field visible. A Properties window will open. Note if you have address book policies that set your addresses, you may be prevented from doing this unless you unselect the Automatically update email address box. . Click the Account Settings drop-down menu. Type the shared email address, such as info@contoso.com. Choose OK > OK. See screenshot: 2. Standard the default is always your own email address, but in the customers case their own mail is secondary to the shared mailbox. If you don't see your shared email address, choose Other email address and then type in the shared email address. What configurations you have set on Outlook client that may lead to this situation? Set default FROM email address in shared mailbox. If the value is set to 0 or is missing, then the selected sending account matches the mailbox of the current folder that you are in. Open Outlook. Method 2: Configure an additional Exchange account.